Best Business Practices

Implementing Xerox’s Benchmarking Strategy Can Improve Family Business Financess   by Maggie Dani

Fantastic things can happen when best practices are assimilated and applied from one industry to another. For example, the revolutionary idea of using an assembly-line to build Ford’s Model T was borrowed from a Chicago slaughterhouse. There are lots of opportunities of how this can be applied to the financial industry. As an example, business owners can improve their financial planning by borrowing Xerox’s come-back strategy.

In 1970s, the copier market was dominated by Xerox. In the nineteen eighties however, US and Japanese competitors started taking more and more market share from Xerox. It ignored new entrants like Ricoh and Canon who were consolidating their positions and gaining a lot of traction in the lower-end market and in niche segments. This caused Xerox’s copier business to freefall to under a 20 percent market share in 1984.

In 1982, David T. Kearns became the CEO and began to focus on quality control. Kearns strategy to combat the competition consisted of employing a benchmarking program. Benchmarking key metrics, Xerox learned that on average it had three times the amount of design costs than its competitors. These revealing statistics motivated the company to cut costs in manufacturing and research and development.

The company’s turnaround became known as a case study of how to Benchmark successfully. Although it is common for owners to use benchmarks in their business planning, the strategy is rarely applied to their wealth management. For example, benchmarking can serve as an important tool to evaluate if you are receiving an appropriate rate of return on your investments. In regards to personal wealth management, family businesses can be benchmarking many things, just like Xerox did.

On a real high level, owners can compare their portfolio returns to what they need to achieve their goals. Maybe that number is 6 percent, or maybe it is 9 percent, but investors shouldn’t chase returns and take more risk than is necessary. Benchmarking in this fashion allows family business owners to identify the progress being made in achieving their goals and potentially identify whether corrections need to be made to the portfolio or the goal.

Family business owners can use these comparisons as part of their decision-making process to help decide whether or not to hold a particular investment. Consequently, better decisions about investments and portfolios can be made.

Investors should talk to their advisers about providing the needed metrics for benchmarking. Owners shouldn’t wait until their investments take a nosedive like Xerox; rather they should take action now and integrate benchmarking in to their personal finances.

About the Author

For more strategies on how business-owning families can maximize their wealth across generations, watch Family Businesscast, the only show dedicated to family businesses.
Benchmarking your business

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Benchmarking: A Tool for Continuous Improvement $11.24 New – Presents a proven management technique that can propel any company to higher levels of performance. Describes how to benchmark every aspect of a business from new product development to operations and back office functions. Features seasoned advice from top companies including Avon, AT&T and Janssen Pharmaceutica.

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Best Practices in Lean Six Sigma Process Improvement: A Deeper Look $45 Best Practices in Lean Six Sigma Process ImprovementA Deeper LookAmong the most effective and robust improvement methodologies in the business world today, lean and six sigma offer sharp managers invaluable strategies and methods for achieving corporate goals. But the concepts behind lean six sigma, by now well-known, have proven highly susceptible to cherry-picking and avoiding difficult but higher-payoff elements.Best Practices in Lean Six Sigma Process Improvement takes A Deeper Look at this high-potential science of success. Pitfalls and hidden opportunities are explained in simple terms that can help managers steer their companies’ process improvement efforts toward sustained advantage in this era of global hypercompetition. Written by world-renowned best-practices pioneer Richard Schonberger, this eye-opening guide reveals invaluable benchmark data and guidance, prominently including long-term “leanness” data for over 1400 companies in thirty-six countries across thirty-three industrial sectors.This broadly and deeply researched book provides the big picture and the details on what your corporation needs to succeed, including:Proven pathways to lean in addition to those of the well-known “lean core”How to re-energize the continuous, everyone-involved side of process improvement—as a potent complement to six sigma-based projectsDesigns for plants, production flow, and jobs that maximize human involvement in best practice methodologiesWhat manufacturers should be learning from retailers and distributors about managing the supply pipelinesMaking process data primal and numeric goal setting secondary as driving forces for improvementLarge numbers of graphs contrasting strong and weak performance of many well-known companiesUnique business models that some of the world’s most innovative companies are using effectively to achieve customer-centric results even as they reach out

Better, Stronger, Faster: Build it, Scale it, Flog it – The Entrepreneur’s Guide to Success in Business $48.04 New – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfalls

Better, Stronger, Faster: Build it, Scale it, Flog it – The Entrepreneur’s Guide to Success in Business $33.89 New – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfalls

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $28.1 New – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfalls

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $7.41 Used – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfall

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $28.1 Used – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfall

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $11.79 Used – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfall

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $11.79 New – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfalls

Better, Stronger, Faster: Build it, Scale it, Flog it: The Entrepreneur’s Guide to Success in Business $21.64 Used – Fifty per cent of new businesses fail in the first three years. Many good businesses have failed because of the poor advice they received. If they had focused on the key issues and received the right guidance, many of these failed businesses would still be here today. “Better, Stronger, Faster” is a benchmark book for the business builder that is both an intelligent and informative guide, and a resource that addresses the hard issues and helps the reader to avoid the many start up pitfall

Beyond Service Lies The Experience $9.53 “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.”-Dr. Julian L. Evans”A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product or service.”-Dr. Diane Troyer, president, Cy-Fair College”The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers.”-Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce

Beyond Service Lies the Experience $8.14 Used – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product

Beyond Service Lies the Experience $11.96 New – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product

Beyond Service Lies the Experience $8.14 New – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product

Beyond Service Lies the Experience $11.49 New – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product

Beyond Service Lies the Experience $12.53 New – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product

Beyond Service Lies the Experience $12.53 Used – “I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations.” -Dr. Julian L. Evans “A fresh look at putting the customer at the heart of marketing. It’s an enjoyable look at creating an experience that customers will associate positively with your product